Orders are processed and fulfilled in 1-2 business days from the time the order is placed, and then orders are usually delievered within 3-7 business days. If your order has not been received, you may email us at info@getdreamly.com to have your order status updated.

Customer satisfaction is our top priority. If you are not happy with your purchase - for any reason whatsoever - will will gladly replace it (or refund you the full purchase price less any applicable shipping and handling charges).

Return and Exchange Procedures:

Refunds/Exchanges: Contact our customer support center at info@getdreamly.com.
     
    Returns are accepted only at this address:

    Dreamly LLC
    9050 Tartan Dr
    Clarkston, MI 48348
     
Return the empty and unused portion of your product, the original invoice and your RMA# to ensure proper handling.
     
Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays. All packages returned refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by refusal of the package.
     
Returns must be received in our offices within 60 days from billing date. All charges (excluding shipping and handling fees) are fully refundable 60 days from the billing date.
     
Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
     
All refunds will be processed within 10 business days of receiving the package. After a return has been processed, it may take up to 5 business days for the Bank to process the refund to the credit card.